There’s a saying that if you “can’t measure, you can’t manage“. To all Surveillance Managers out there, we’ve released an assessment module just for you! Assess your department at the click of a button. What prompted us to build this you might ask? We’ve been finding that staff numbers are decreasing due to a number of circumstances and this has placed tremendous pressure on the existing people to continue with the workload. As a result, there’s little time to measure and coach which leads to low staff morale. Hopefully the faces in the screen shot will become happy ones!
Category Archives: Collaboration
Casino blind spots
University of New Mexico professor Vera John-Steiner explains that collaboration enables people to compensate “for each other’s blind spots …”. However, I frequently see how surveillance and security remain very separated departments in most casinos. I’m watching with interest how things are being done differently at a new casino which also happen to have new ideas e.g. A single director for surveillance and security. I’m looking forward to comparing their “blind spots”!
Information flow or drain
I’m reading “The Power of Pull – How Small Moves, Smartly Made, Can Set Big Things in Motion” and was amazed to read how the “US Intelligence Community had all the information they needed to thwart the 9/11 attacks but failed to get that information into the right hands.”
What information does your surveillance department have that could prevent a soon to be disaster?