Category Archives: Collaboration

Increase Your Surveillance Staff Morale

There’s a saying that if you “can’t measure, you can’t manage“. To all Surveillance Managers out there, we’ve released an assessment module just for you! Assess your department at the click of a button. What prompted us to build this you might ask? We’ve been finding that staff numbers are decreasing due to a number of circumstances and this has placed tremendous pressure on the existing people to continue with the workload. As a result, there’s little time to measure and coach which leads to low staff morale. Hopefully the faces in the screen shot will become happy ones!

Casino blind spots

University of New Mexico professor Vera John-Steiner explains that collaboration enables people to compensate “for each other’s blind spots …”. However, I frequently see how surveillance and security remain very separated departments in most casinos. I’m watching with interest how things are being done differently at a new casino which also happen to have new ideas e.g.  A single director for surveillance and security. I’m looking forward to comparing their “blind spots”!