Surveillance and security departments are the “Eyes & Ears” of a casino and if they can be given the right tools and incentives, it would be interesting to see the results over time. I read an interesting article by Bill Zender and Willy Allison regarding amongst other things the function of surveillance departments and the value that good logging software can add to a surveillance operation. The entire article can be found at World Game Protection and is a worthwhile read.
According to Herbert Simon, “a wealth of information creates a poverty of attention”. With the right tools and incentives, surveillance departments can go beyond just “protecting casino assets” to adding value to customers and casino owners.