University of New Mexico professor Vera John-Steiner explains that collaboration enables people to compensate “for each other’s blind spots …”. However, I frequently see how surveillance and security remain very separated departments in most casinos. I’m watching with interest how things are being done differently at a new casino which also happen to have new ideas e.g. A single director for surveillance and security. I’m looking forward to comparing their “blind spots”!
Tag Archives: Collaboration
Information flow or drain
I’m reading “The Power of Pull – How Small Moves, Smartly Made, Can Set Big Things in Motion” and was amazed to read how the “US Intelligence Community had all the information they needed to thwart the 9/11 attacks but failed to get that information into the right hands.”
What information does your surveillance department have that could prevent a soon to be disaster?
Collaborate and Win
One thing I’ve observed at the World Cup so far is that teams playing as ONE are far superior than teams full of individual superstars. I’ve noticed the same at casinos that use our collaboration tools. The tools are the superstars and enable collaboration but the people ultimately make it or break it.