Smart Surveillance: Tracking Big Winners

Some organizations are now mandating investigation after a player wins a certain amount. Senior management like to know that surveillance is aware and have investigated large casino losses. The problem is surveillance usually don’t get the info until the player is on a plane and on the way home. Another problem is that during a players trip, info can easily get lost in the system.

Relying on the floor to keep surveillance informed can be disastrous. Tracking threshold transactions should not be left to human power but computer power. I’m always amazed at the intelligence of social media software to connect me with the right people. The smart software is merely using the “multi-tasking” power of the computer.

Below is an example of a configuration screen in CheetEye to get electronic threshold transaction alerts. Simple but effective!

Stay smart