Einstein defined insanity as doing the same thing over and over again expecting a different result. That’s kind of where we are today with casino protection. Table games have increased and placed an ever increasing pressure on surveillance observers. It’s time to break that mold and build a better mousetrap. True Innovation.
Last week we had the privilege of interviewing Willy Allison (President, World Game Protection) and Ron Buono (Executive Director Surveillance, MGM Grand) regarding a concept called “Surveillance Triggers”. “Surveillance Triggers” are software tools that interface with any casino table game player rating/marketing system and constantly “scan” the system for potential irregularities. An alert system is in place that notifies management when players get into the “red zone”.
Types of triggers include:
- Being alerted to wins outside of 3 standard deviations for a players trip
- Did a players average wager increase since past trips?
- Are the majority of the players rating being conducted by the same floor supervisor?
- Comparing play to other ratings which were occurring on the same game, same time
- Average bet on winning plays vs average bets on losing plays
- Comparing maximum bet to credit limit
- When a player has exceeded a (user defined) win threshold for a trip
(We will elaborate on each trigger as the “smart surveillance” series continues)
Willy’s top 3 triggers:
- When a player has exceeded a (user defined) win threshold for a trip
- Are the majority of the players rating being conducted by the same floor supervisor?
- Being alerted to wins outside of 3 standard deviations for a players trip
Ron’s top 3 triggers:
- Being alerted to wins outside of 3 standard deviations for a players trip
- Did a players average wager increase since past trips?
- Comparing play to other ratings which were occurring on the same game, same time
What would your top 3 triggers be?