Collaboration

Another Arrow for the Surveillance Quiver

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Great surveillance managers have the ability to collaborate with other departments in the casino to provide them with insightful information. As a result, surveillance is seen as a department that is looking out for other departments rather than looking over them. I see them as the Robin Hoods of the casino world. To all the casino Robin Hoods out there, we’ve got another arrow for your surveillance quiver!

Our developers released a beta version of our Dealer Roster & Tracking module last week and I really enjoyed playing around with it. I’m looking so forward to the final release! It’s going to rock the world of tables and give surveillance another arrow in their quiver.

Rock the world of tables by providing them with an administrative tool to manage the complex daily operations of people, shifts and pay.

Add another arrow to the quiver of surveillance by giving them access to information at the click of a button which often takes hours, days or sometimes not even available.

Collaboration

Increase Your Surveillance Staff Morale

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There’s a saying that if you “can’t measure, you can’t manage“. To all Surveillance Managers out there, we’ve released an assessment module just for you! Assess your department at the click of a button. What prompted us to build this you might ask? We’ve been finding that staff numbers are decreasing due to a number of circumstances and this has placed tremendous pressure on the existing people to continue with the workload. As a result, there’s little time to measure and coach which leads to low staff morale. Hopefully the faces in the screen shot will become happy ones!

Dataveillance

Boost Casino Revenue

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It’s estimated that worker incompetence and mistakes cost businesses up to 25 % of their revenue each year. Casino surveillance departments are often referred to as a “non-revenue generating” departments which is correct. However, casino owners must focus on what surveillance is and not what it isn’t. Empower them to go after that 25%!

Collaboration

Casino blind spots

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University of New Mexico professor Vera John-Steiner explains that collaboration enables people to compensate “for each other’s blind spots …”. However, I frequently see how surveillance and security remain very separated departments in most casinos. I’m watching with interest how things are being done differently at a new casino which also happen to have new ideas e.g.  A single director for surveillance and security. I’m looking forward to comparing their “blind spots”!

Casino Tips

Missed opportunity!

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Yesterday in Cape Town was the World Cup quarter final between Germany and Argentina. On the morning of the game, I went for a run along the popular bloubergstrand beachfront which was bustling with tourists (mainly Germans and Argentinians who were in town for the big game). As I was running past a pancake store I noticed that they only had a South African flag flying! I wonder how much more business they could have picked up if a German and Argentinian flag was flying with a sign stating specials for all Germans and Argentinians. Maybe even take it further and find out what fillings they like in their pancakes??

There are a few more games left in the World Cup. What welcoming opportunities are so obvious that your casino could take advantage of? I can think of dozens and you don’t need to be a casino in South Africa!

Casino Tips

Flag Flying Casinos

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On my way back from Mykonos Casino this week I drove past an up-market game lodge (hotel) and like many hotels in South Africa they had the world flags flying in celebration of the soccer World Cup. However, there was one flag missing that caught my attention. I’m sure the people from that country would feel the same as I do when I’m traveling and don’t see my country’s flag – unwelcome! I’ve come to accept that most hotels etc cannot fly every countries flag but you would expect them to know where most of their guests are coming from. The missing flag at the hotel happens to represent the people from the country who have bought the most tickets to the world cup final!

By the way, Mykonos Casino did not have that flag missing. Maybe that’s why they’re such a popular destination. They send simple welcoming messages!

There are 10 days to go to the World Cup final. The first 5 people to reply to this blog post with the name of the country who’s flag was missing at the hotel will receive a World Cup shirt of the winning country (clue: they were knocked out by Ghana). Ayoba!

Protect with Insight