Tag Archives: casino alerts

3 advantages of trigger based data monitoring

I was shocked recently when I received my latest cell phone bill to see that my data charges were 10 times my normal average. I do a lot of international traveling and find it a hassle to constantly change SIM cards so I rely on my international roaming. Apparently the reason for the sharp increase was as a result of my switch from BlackBerry to the iPhone which is data hungry.

My first question to the cellular company was why their system did not alert me to the significant increase in data usage? We provide trigger based monitoring across the CHEETEYE casino protection software suite and have just made a significant upgrade to the trigger service, so the benefits of trigger based monitoring were still fresh in mind. “Trigger based monitoring” is a term given to a feature in software that provides users with alerts in the form of an email, text or phone call if a risk has been identified. I know what’s available in today’s world of trigger based monitoring so I’m surprised to still be waiting for an answer from this cellular network giant. Maybe trigger based monitoring will reduce their giant profits?

We’re living in a digital age with access to vast amounts of information. Trigger based monitoring is essential in order to benefit from where we are in history. Below are some benefits identified from a poll on trigger based monitoring for casino protection:

  • Administration automation – surveillance often requires feedback on standard operating procedures (SOP) that have been broken. Once the SOP has been identified and the applicable department notified, trigger based monitoring eliminates the need for surveillance to waste time following up if no feedback has been provided. Lack of feedback in casinos results in policies and procedures not being strictly followed, which leaves them unprotected from the damaging effects of negligence and fraud both by external sources and an organization’s own staff.
  • Proactive observation – Gaming triggers such as potential collusion help surveillance be more proactive in their observation e.g. an alert notifying surveillance of the arrival of a guest involved in possible collusion helps surveillance focus on a “hot area” rather than relying on luck.
  • Solved investigations – Incidents are often left in a “pending state” awaiting further investigation. Being able to alert managers of incidents in a “pending state” can help them follow up on investigators that could be dragging their heals.

Smart phones need smart networks. In the meantime we will focus on developing smart software to help casinos protect with insight.

Smart Surveillance: Tracking Big Winners

Some organizations are now mandating investigation after a player wins a certain amount. Senior management like to know that surveillance is aware and have investigated large casino losses. The problem is surveillance usually don’t get the info until the player is on a plane and on the way home. Another problem is that during a players trip, info can easily get lost in the system.

Relying on the floor to keep surveillance informed can be disastrous. Tracking threshold transactions should not be left to human power but computer power. I’m always amazed at the intelligence of social media software to connect me with the right people. The smart software is merely using the “multi-tasking” power of the computer.

Below is an example of a configuration screen in CheetEye to get electronic threshold transaction alerts. Simple but effective!

Stay smart