Tag Archives: education

Build a team you can be proud of

In the book “Good to Great” by Jim Collins, he alludes to the fact that businesses become and remain great by getting the right people on the bus; the wrong people off the bus; and the right people in the right seats. However, keeping a handle on employees at a casino becomes difficult because operational hours are not the same as traditional business. Consequently it has become a feedback-deprived place and casinos need to be especially aware of this. It’s easy to miss that employee that goes the extra mile, yet they are the ones that boost productivity, profits, and competitive advantage at no extra cost. A casino that doesn’t recognize and reward engagement and high performance will not have engaged high performers for long. Keeping people in place who aren’t performing is not good for the casino and those who need to improve should be identified, coached, and motivated.

In 2012, HRExaminer wrote that “traditional performance management software based on annual and quarterly reviews, miss the whole rhythm of the business.” They propose systems that allow instantaneous and continuous evaluation as being far more beneficial to businesses. Move on to 2013 and add the continued rise of a fascinating trend called crowdsourcing: the marriage of data from multiple sources e.g. Amazon’s “star rankings”. Today people are making decisions based on feedback from many different people. These crowdsourced conclusions are supplementing “expert” opinions.

Performance assessments need to follow this trend and be based on a continuous stream of information from multiple sources in order to provide a more accurate assessment. Single managers give subjective performance assessments. The missing players in the traditional performance review process are everyone else who comes in contact with the employee.

George Bernard Shaw rightly said that, “Progress is impossible without change”. Casinos that invest time into changing the way they assess performance will keep and attract the high performers and gain a huge competitive advantage.

Dying for education

Without knowing while writing my blog last month, “don’t gamble with education”, a young lady would be fighting for her life a month later because she refused to gamble with her education. Malala Yousafzai, a school student from the town of Mingora in the Swat District of Pakistan was shot in the head by a Taliban gunman as a result of her campaigning for girls’ education. As a father of two girls and founder of non-profit organization, Beyond Education, we’re doing all that we can to support this young lady and her fight for education rights. Right now we’re all hoping for a smooth recovery as she gets expert medical treatment at the Queen Elizabeth Hospital in Birmingham.

Aung Sang Suu Kyi, famously said, “it is not power that corrupts but fear of losing power”. Education is so powerful that it causes a little girl to be such a threat to men with guns! I’ve been fortunate that most of the leaders in my life have never denied my pursuit for education in order to advance my career. Those that did are a distant memory.

If ever there was a campaigner for education in the world of casino protection, it’s Willy Allison. As the “Chief Education Officer” of World Game Protection, he’s once again preparing a five star program for the next World Game Protection Conference. If you have staff that could benefit from further education in the world of casino protection, the M Resort, Las Vegas is the place to be from 25-27th February 2013.

A well educated team is a powerful team. Keep protecting with insight.

My first WGPC in 2010 with Willy on the right